The Fuse IM chatbot AI is almost entirely automated using your account data as a source of content to answer questions.
However, you may need to do something bespoke for better integration with your business.
Using Bot Answers you can augment the chatbot system with small workflows that trigger using an event followed by a series of steps and messages.
Bot Answers are much simpler than a full sized chatbot platform, and they don't require a lot of time investment or training on big datasets.
Each workflow you create forms a fragment of your overall chatbot and are created using our drag-and-drop builder.